Hour package
priced per hours
On-demand support settled against a monthly pool of hours.
- Remote helpdesk and consulting
- Care for workstations and accounts
- Transparent settlement of unused hours
SCOPE OF WORK
One contact. All of your IT.
User support, systems, mail, hosting and security handled by one person in one consistent model. Scope can grow with the company — you do not have to buy everything on day one.
Ask about scopeSCOPEFour pillars.
Four pillars.
One person accountable.
I do not offer everything. I offer the areas I work in daily and take responsibility for.
[SUP]
IT administration and support
Helpdesk, care for workstations, network and servers, monitoring and documentation that keeps knowledge inside the company.
See details↗[365]Microsoft 365 and mail
Deployments and migrations, Exchange administration, order in accounts, licences and permissions, plus secure sign-in.
See details↗[SEC]Cybersecurity
Endpoint protection, DLP, MFA, mail hardening and log analysis — layers that genuinely reinforce each other.
See details↗[NET]Managed hosting
Servers, websites, applications and mail with real ownership of configuration, updates, backups and migrations.
See details↗BEFORE WE STARTWhat we settle
What we settle
before anything begins.
An engagement starts with terms in writing, not with the first request. These are the things that have to be clear on both sides — without them I do not begin, because each one can turn into a dispute later.
- Scope: which areas I take, and what deliberately stays outside the contract
- Support hours and the binding response time, separately for urgent and routine matters
- The reporting channel, and who on your side may raise requests
- The administrative access I need in order to work
- How it is billed: hour package, monthly rate or a fixed project quote
- Confidentiality terms and how data is handled
- Who is responsible for buying licences and hardware
- How the engagement ends and how access is handed back
ENGAGEMENT MODELS
Pick the level of care.
Scope and price depend on the number of users, the infrastructure and the agreed response time.
Ongoing care
monthly rate
Monthly administration of the environment with monitoring and docs.
- User support within agreed hours
- Server and Microsoft 365 administration
- Monitoring of critical services
- Environment documentation
Project
fixed for the scope
A closed implementation with defined scope and deadline.
- Mail or Microsoft 365 migration
- Monitoring or virtualisation rollout
- Security and access audit
- Handover of documentation
I reply to requests within a few hours as a rule, and by the next working day at the latest; the binding response time goes into the contract. Technical monitoring can run around the clock, but I run Sailman IT alongside full-time employment and do not promise availability I cannot keep.
CHOOSING SCOPEHow to pick a model
How to pick a model
that makes sense.
The questions that come up before we agree scope.
Which model should we start with?
If you do not know how much work you actually need, start with an hour package. Two or three months of usage shows it better than any estimate on paper. Where the scope is steady and predictable, ongoing care works out cheaper and gives me a reason to prevent problems rather than firefight.
Can we change model later?
Yes, and that is the usual path. Companies tend to begin with an hour package and move to ongoing care after a few months, once it is clear the same requests repeat every month. The change needs an amendment, not a new contract.
Do we have to take all four areas?
No. A common arrangement is user support only, or Microsoft 365 only, with the rest added later. I take on exactly what we agree — I am not responsible for areas outside that scope, and I say so plainly so there is no argument later about who was supposed to be watching the server.
We already have someone doing IT. Does this make sense?
Sometimes it does. It happens that somebody handles workstations and users well but is not confident with Microsoft 365 or security — then I take that narrow area and we work in parallel. I do not step into the role of replacing your person if that is not what you are after.
How long is the contract?
I do not use long commitments. Ongoing care normally runs monthly with short notice — if the arrangement is not working, nobody should be held in it by a clause. Project work ends when the work is accepted.
NEXT STEPDescribe the problem.
Describe the problem.
You get a straight answer.
No specification required. A few sentences about your company and what currently does not work is enough to start.
Go to contact